LASER HAIR REMOVAL
Products
We are currently running a clearance sale of all Clear Skincare product stock. During this period, we expect products to run low and out of stock. In this instance, we suggest you contact your local Clear Skincare Clinic to check stock availability.
No, this service is not currently available, however, we would suggest you contact your nearest Clear Skincare Clinic and enquire if they have the stock available for you to purchase in clinic.
All product pricing on the website includes GST.
Simply click the magnifying glass icon and type into the search field. Enter a keyword, or description and click ‘Search’.
Unfortunately, we do not offer refunds or exchanges for change of mind. Please read our Refund Policy to find out more.
Online Orders
After you’ve submitted your order, unfortunately you can’t change or cancel it. Please read our Refund Policy for further details.
Simply browse the site for products, click ‘Add to cart’. When you are ready to purchase, select the ‘Checkout’ button located on the top of every page and follow the instructions to complete your order.
Once we have fulfilled your order, you will receive a confirmation text message with tracking details (if you have provided your mobile phone number). Once your order is shipped, you’ll receive an additional email from Startack to notify you that it’s on its way. It will include your tracking number.
No, there is no minimum amount that you are required to spend, although if you spend over $60 you will receive free shipping.
Delivery and Tracking
You can view our shipping fees here.
We deliver to most Australian and New Zealand destinations.
Yes, we deliver to New Zealand.
Orders placed Monday to Thursday will be processed the next working day. Orders placed after 11am on Friday will be processed the following Monday.
Please also allow extra order processing times during sales.
Please also allow extra order processing times during sales.
You will be sent a parcel tracking code when your order is confirmed. You can check the status of your delivery via Startrack or call on 13 23 45 and quote your tracking number.
Payments
If you purchased from a Clear Skincare Clinic, you may request a re-print of your receipt/ tax invoice in clinic. If you purchased online, you can reach out to our Customer Care Team at customerservice@clearskincare.com.au
It is the 3-digit code located on the back of your credit card, above the signature box and next to the 16-digit credit card number. For American Express, it is the 4-digit code printed on the front of the card just above and to the right of your credit card number.
You can use VISA, MasterCard, American Express, AfterPay, Zip Pay or PayPal to purchase from our online store.
If your payment fails, you will be given the option to provide another form of payment.
Yes. You will be emailed a tax invoice as soon as you complete your online order. Should you not receive an email invoice, please contact our Customer Care team at customerservice@clearskincare.com.au
Product Returns
We do not return or exchange product on change of mind. Please read our Returns Policy to find out more.
Unfortunately, we do not accept product returns or exchanges. For more information, please view our Returns Policy.
Depending on the type of card used it usually takes from 3 to 5 business days for a refund to be credited, following approval. All refunds from Clear Skincare Online Store Orders are refunded back to the card used to make the purchase.
While we do our best to make sure you get your complete order, there can be a couple of reasons why you may receive your order with some items missing. One cause is that one or more of the items you ordered were unavailable, and in this case, you will be refunded for the item(s) not delivered. Or, we may have made a simple mistake while picking your order. If you discover that you have a missing item and you have not received an email notification, please follow these steps within 14 days of receiving your order: Email our customer service team on customerservice@clearskincare.com.au or call them on 1300 442 632 between 9.00am to 5.00pm (AEST), Monday to Friday.
Gift Cards
eGift Cards purchased from the Clear Skincare website will be delivered to the email address nominated by you once payment has been received.
You can purchase a physical Gift Card in store at any Clear Skincare Clinic or alternatively you can purchase a eGift Card here, and the eGift Card will be delivered to the email address nominated by you.
You can use your voucher for any treatment or to purchase any of our Skincare products.
No problem, if you wish to make a purchase for an amount that exceeds the gift card value, you will simply be asked to pay the excess using another payment method.
Each Gift Card is valid for three years from the date of purchase.
If a Gift Card is lost or stolen, provided we have your details in the system, we can replace the gift card using such details. If your details are not in the system then we will not be able to replace the gift card in the event it is lost or stolen.
