LASER HAIR REMOVAL
Rebrand
Clear Skincare and The Cosmetic Clinic have now joined forces. As such, we are uniting all our clinics under The Cosmetic Clinic banner. With 21 clinics across New Zealand already, The Cosmetic Clinic will welcome Clear Skincare’s clinics into the network, taking it to 24.
All clinics will be closed from Sunday 28 July 2024 and we will reopen Howick, Milford and Ponsonby as The Cosmetic Clinic on Thursday 1 August. Unfortunately, our Auckland CBD, Newmarket, Chartwell and Mission Bay clinics are closing permanently as part of the change.
Pre-paid treatment packages must be redeemed within the following periods, after which, any unused portion will be forfeited:
– Pre-paid Skin treatments must be redeemed within 18 months from the date of purchase.
– Pre-paid Laser treatments must be redeemed within 18 months from date of purchase.
Treatments/Services are not transferable to other customers.
For any enquiries about upcoming appointments and existing pre-paid treatments and gift cards, please contact your local TCC Clinic.
– Pre-paid Skin treatments must be redeemed within 18 months from the date of purchase.
– Pre-paid Laser treatments must be redeemed within 18 months from date of purchase.
Treatments/Services are not transferable to other customers.
For any enquiries about upcoming appointments and existing pre-paid treatments and gift cards, please contact your local TCC Clinic.
While you will be able to redeem your current prepaid treatments, the below treatments will no longer be available for future purchase in clinic, or online:
o HydrafacialTM
o Fractional Skin
o RF Skin Tightening
o Q-Switch
o Teeth Whitening
o Signature Acne Treatment
o Overnight Peels
o Renuva Advanced Skin Resurfacing
o SkinPen Advanced Microneedling
o Electrolysis
o Mole and Skin Tag Removal
o HydrafacialTM
o Fractional Skin
o RF Skin Tightening
o Q-Switch
o Teeth Whitening
o Signature Acne Treatment
o Overnight Peels
o Renuva Advanced Skin Resurfacing
o SkinPen Advanced Microneedling
o Electrolysis
o Mole and Skin Tag Removal
Products
Clear Skincare Products are now only available to purchase online for our New Zealand customers.
Our Customer Care team will be happy to help you with your product, simply call 0800 632 442 between 9.00am to 5.00pm (NZST), Monday to Friday or email customerservice@clearskincareclinics.com.au.
All product pricing on the website includes GST.
Simply click the magnifying glass icon and type into the search field. Enter a keyword, or description and click ‘Search’.
Unfortunately, we do not offer refunds or exchanges for change of mind. Please read our Refund Policy to find out more.
Online Orders
After you’ve submitted your order, unfortunately you can’t change or cancel it. Please read our Refund Policy for further details.
Simply browse the site for products, click ‘Add to cart’. When you are ready to purchase, select the ‘Checkout’ button located on the top of every page and follow the instructions to complete your order.
No, there is no minimum amount that you are required to spend, although if you spend over $75NZD you will receive free shipping.
Delivery and Tracking
Our delivery costs are:
Free shipping for orders over $75NZD
Standard Shipping is $15 for orders under $75NZD
Note: We cannot ship products containing Salicylic Acid to New Zealand.
Free shipping for orders over $75NZD
Standard Shipping is $15 for orders under $75NZD
Note: We cannot ship products containing Salicylic Acid to New Zealand.
Yes, single orders can be shipped to multiple addresses. Simply click edit on your shopping cart to add multiple shipping addresses
We deliver to all destinations within the NZ Post network.
At this stage we only deliver to Australian and New Zealand addresses.
When your parcel has been dispatched, you’ll receive an email that includes a unique tracking code and instructions so you can find out where your parcel is at any time.
Delivery Method Standard Australia Post eParcel
All of NZ: 5-10 business days from dispatch.
Please note: Orders submitted from Friday afternoon to Sunday evening will not be processed until the next working day. Delivery times may be longer than normal for orders placed during popular promotions and around seasonal events and public holidays.
Delivery Method Standard Australia Post eParcel
All of NZ: 5-10 business days from dispatch.
Please note: Orders submitted from Friday afternoon to Sunday evening will not be processed until the next working day. Delivery times may be longer than normal for orders placed during popular promotions and around seasonal events and public holidays.
Your order will be sent back to Clear Skincare and we will refund the cost of the products you ordered less the shipping and handling fee. You may then choose to place another order with us being careful to ensure your delivery address is correct.
Anyone who is present at the time of delivery can accept your parcel. If no one is available, NZ Post will leave your order at the delivery address without a signature, if it is safe to do so
You will be sent a parcel tracking code when your order is confirmed. You can check the status of your delivery via auspost.com.au and quote your tracking number.
It is your responsibility to verify your delivery address before placing an order with us. Due to our fast processing times, we are unable to make any changes to your order once submitted.
Product Returns
We do not return or exchange product on change of mind. Please read our Returns Policy to find out more.
Unfortunately, we do not accept product returns or exchanges. For more information, please view our Returns Policy.
Depending on the type of card used it usually takes from 3 to 5 business days for a refund to be credited, following approval. All refunds from Clear Skincare Online Store Orders are refunded back to the card used to make the purchase.
While we do our best to make sure you get your complete order, there can be a couple of reasons why you may receive your order with some items missing. One cause is that one or more of the items you ordered were unavailable, and in this case, you will be refunded for the item(s) not delivered. Or, we may have made a simple mistake while picking your order. If you discover that you have a missing item and you have not received an email notification, please follow these steps within 14 days of receiving your order: Email our customer service team on customerservice@clearskincareclinics.com.au or call them on NZ: 0800 632 442 between 11.00am to 7.00pm (NZST), Monday to Friday.
Gift Cards
eGift Cards purchased from the Clear Skincare website will be delivered to the email address nominated by you once payment has been received.
You can purchase a physical Gift Card in store at any Clear Skincare Clinic or alternatively you can purchase a eGift Card here, and the eGift Card will be delivered to the email address nominated by you.
You can use your voucher for any treatment or to purchase any of our Skincare products.
No problem, if you wish to make a purchase for an amount that exceeds the gift card value, you will simply be asked to pay the excess using another payment method.
Each Gift Card is valid for three years from the date of purchase.
If a Gift Card is lost or stolen, provided we have your details in the system, we can replace the gift card using such details. If your details are not in the system then we will not be able to replace the gift card in the event it is lost or stolen.
